Refund policy

All custom pieces are final sale once the order is placed and therefore cannot be returned. Exchanges are only accepted in the case of a defective product. If you need to exchange an item please get in touch with us within 5 days of delivery. 

All standard (uncustomized) pieces, we allow 15-days for exchanges from the time of delivery for a product of equal or lesser value. 

Retail Therapy Jewelry is not responsible for return shipping charges and cannot refund original shipping charges.

For any questions or for  help placing an order please contact us by email at retailtherapy26@gmail.com or shoot us a DM on Instagram @retailtherapy_jewelry